“We spent months looking for a settee and we found nothing that compares to this.” – Customer, Janet Reynolds. At Maker&Son, we believe that true comfort and exceptional quality go hand in hand. Our journey has had its ups and downs, but our commitment to bringing you the finest, most comfortable furniture has never wavered. Now independantly owned, we are more excited than ever to share the next chapter of Maker&Son with you. Find out more about our journey and read Maker&Son Reviews and Customer Testimonials. In 2022, we faced significant challenges, and like any family, we went through a period of change. But with challenges comes opportunities, and with the support of a new team, our workshop, and partners around the world, we’ve emerged stronger and more dedicated to our mission than ever: to create beautiful, sustainable furniture that brings joy and comfort to homes across the globe. For customers whose orders were affected during this transition, we’re proud to say that we’ve been able to help the vast majority, with 85% of those in the UK now enjoying a solution that meets their needs. For any customers awaiting a resolution from before 2023, if you are not yet in direct contact with our customer service team, please fill in our dedicated form at the bottom of this page with any details that you are able to share with us. Please know that we are here for you and working tirelessly to ensure your satisfaction. Watch Jackie’s Review But what truly excites us is the future. We’ve reunited with one of our original workshops whose craftsmanship and attention to detail are unmatched. This partnership allows us to maintain the highest standards of quality and sustainability, using only the finest, locally sourced, natural materials. Our commitment to these principles has only deepened, and every piece we create going forward is a testament to the values that have always defined Maker&Son. Looking ahead, we have some incredibly exciting new product lines in the works as well as a new home in the heart of Sussex. Our team is expanding, and we’re collaborating with a passionate team in Australia and the US to bring our vision of ultimate comfort to more homes worldwide. Whether you are wanting to curl up on one of our iconic sofas, refresh your existing furniture with a new set of loose slip covers, or explore our new collections – you can trust that each piece is designed with the same love, care, and attention to detail that has always set Maker&Son apart. Watch Richard’s Review A New Chapter for Maker&Son We’re incredibly grateful for the support of our customers – your trust inspires us every day. This new chapter is just the beginning, and we can’t wait to share it with you. So, whether you’re a longtime fan or discovering us for the first time, welcome to the Maker&Son family. Here’s to many more years of comfort, quality, and craftsmanship. Sign up to our newsletter if you would like to stay up-to-date with all the latest from us. “The most comfortable piece of furniture I have ever owned.” – Ellie Goulding We visited Ellie with our Mobile Showroom in the trendy Marylebone, London. A few weeks after our personal consultation, Ellie was delighted with the delivery of her bespoke corner sofa, commenting that it was ‘the most comfortable piece of furniture’ she had ever owned. Schedule My Consultation About Maker&Son Founded in 2018, we are a designer of Luxury and extraordinarily comfortable sofas and furniture – all handmade locally in Britain using natural materials. Home to an iconic collection of distinctive and stylish furniture, we are probably most known for producing ‘The World’s Most Comfortable Sofas’. Helping to bring people and families together and shape the way we enjoy our living spaces, each of our products has been lovingly handcrafted to last a lifetime. We understand and respect the impact that materials can have and how we use them to make our furniture. And so, our products are both physically and ethically comfortable, meaning you can sit on one of our sofas knowing that your physical comfort hasn’t caused problems for people or the planet. Learn more about us and our team LUXURY COMFORT We create extraordinarily comfortable sofas and chairs. Our dream is to create a level of physical comfort designed to enable mental comfort and peaceful mindfulness. CRAFTSMANSHIP We design and make each of our pieces by hand, using traditional methods by the finest local craftspeople. Our fabric covers are changeable and washable, woven by skilled artisan mills. NATURAL MATERIALS Good design is sustainably made. Our products are both physically and ethically comfortable. Made with FSC certified hardwood and all natural materials from frame to covers. MADE TO LAST We are so confident in our furniture that we guarantee our frames for 30 years and every purchase comes with complimentary 5 year accidental stain and damage insurance. Customer Contact Form – Queries on orders placed before 2023 If you ordered before 2023 and have not yet been in touch with our Customer Service team, please complete the form below and a member of the team will get back to you as soon as possible. For new enquires or questions unrelated to an order from before 2023, please contact us here. Notice: JavaScript is required for this content. Have a question? Please see some of our most asked questions answered below. For anything else, please contact us – we’d love to hear from you: Monday to Friday 10:00 – 16:00 (excluding Bank Holidays) 0800 808 5408 Sales: newenquiries.uk@makerandson.com Customer Service: customerservices.uk@makerandson.com PR & Marketing: marketing@makerandson.com Before you order WHY SHOULD I BUY FROM MAKER&SON?Our furniture is designed and made to be as comfortable as possible with only the highest quality natural materials. In the UK, our family-run workshop in Derbyshire has been producing the best in luxury handmade upholstered sofas and furniture for more than 30 years. You can be reassured of a high-quality product, sustainably hand crafted, and designed to last for many, many years to come. CAN I TRY YOUR FURNITURE BEFORE I BUY?Yes, we’d love for you to try our furniture before you decide to buy. We can bring our furniture to you in one of our custom-made mobile showrooms. This rather lovely little van will pull up outside your home or place of work and you can jump in and try a chair for yourself. Soon, you’ll also be able to visit us at our new showroom in the South of England. For all news and updates, sign up to our newsletter at the bottom of our homepage here or follow us on Instagram. CAN I SAMPLE YOUR FABRIC BEFORE I BUY?Yes, you can order your free fabric samples here. We understand that it’s important for you to see how the colour of your favourite fabric looks in the light in your home and for you to experience its feel and quality for yourself. We like to send your swatches in packs of 8 at a time – to ensure you aren’t overwhelmed with choice, but we will happily send some more should you find none are striking quite the right chord. Please note, as with all natural materials and hand-processed techniques, our fabrics are hand dyed and therefore may differ very slightly from batch to batch. If you have older swatches, they may not 100% represent the true colour of your production but we ensure it is as close as possible. HOW DO I KNOW WHAT’S BEST FOR MY ROOM?We offer a complimentary floor-planning service – simply send us the dimensions of your room, a few photos or an outline of the room if you have it and we’ll put together some different recommendations for furniture configurations that would suit. For our more detailed 3D Room Design service, speak to a member of our team who will be able to work with you to visualise your space with your desired furniture in situ. You can relax, knowing your order will fit the room perfectly. CAN I TALK TO SOMEONE BEFORE I ORDER?We’d love to hear from you and will happily discuss your needs and any questions you may have. We’re available to help on 0800 808 5408– call any time Monday to Friday between 10am and 4pm (excluding UK Bank Holidays) or contact us via email newenquiries.uk@makerandson.com, or submit an enquiry online via our contact page. DO YOU HAVE A CATALOGUE OR PRICELIST?Register your details here and we will send you a digital brochure straight to your inbox. Alternatively, download directly by clicking here. Full details of our products, services, and current pricing are also available across our website, but please do get in touch if you need any assistance. CAN I BUY YOUR FURNITURE ANYWHERE ELSE?Currently, Maker&Son is only available to buy from us directly. This enables us to reduce retail margins and give you an exceptionally high-quality product without compromise and without increasing the price. WHAT IF I CHANGE MY MIND AFTER PLACING MY ORDER?For made-to-order pieces, after placing an order and making a deposit, our team gets to work on allocating your materials and planning production before construction begins in our workshop. This provides us with a little bit of time (typically 14 business days) during which we can manage any changes you may wish to make to your order. We have less scope for changing your order or issuing a refund once our team have ordered materials or started production. We try to be as flexible as possible, so please contact us as soon as you can after ordering if you would like to discuss making any changes to your order and we’ll do our best to accommodate. This may differ for Bespoke or Custom Fabrics (COM Programme) orders. Please see our full Terms & Conditions and Returns Policy for more information. YOUR LEGAL RIGHT TO CANCELFor made-to-order pieces, you can cancel your order for a full refund within 14 days of placing your order. If you would like to exercise your right of cancellation, you must inform us of this decision in a clear statement, including your name, address, contact details, and details of the order you wish to cancel. You can cancel your order by contacting us: 0800 808 5408 (Monday to Friday 10am to 4pm), or via email customerservice.uk@makerandson.com. Any refund due will be issued within 14 business days after your request has been received. This may differ for Bespoke or Custom Fabrics (COM Programme) orders – Please see our full Terms & Conditions and Returns Policy for more information. More about our products CAN YOU MAKE SPECIAL SIZES?Yes, we can make our sofas, chairs and beds of almost any size. Our furniture has been designed to be as comfortable as possible, so we don’t recommend changing the depth of the seating. Click here to let us know your requirements or call on 0800 808 5408. CAN I HAVE A DIFFERENT FABRIC?We have beautiful ranges of 100% Linen, Linen/Cotton, Brushed Cotton, and Velvet fabrics. But if you’d like your furniture to be covered in a specific fabric, and we don’t currently stock it, we can do that too. Simply send us a swatch of your preferred fabric so we can test its suitability. Speak to our friendly team about placing a Custom Fabric order (COM programme – customer’s own material). ARE YOUR SWATCHES AN EXACT MATCH TO THE FABRICS USED?Most of our fabrics are yarn dyed by hand, which means there can be a shade variation between batches. So, while it will only be a subtle difference, we can’t always guarantee a perfect match between the swatches and the fabrics used. However, if you order a sofa and an armchair in the same fabric at the same time, we’ll make sure they’re made from the same batch of fabric and will match perfectly. Whilst we guarantee to make all your orders from the same batch, we cannot guarantee that subsequent orders will match your original order as they are likely to be from different batches. CAN I CHOOSE DIFFERENT LEGS FOR MY FURNITURE?We have 2 beautiful leg styles that can be purchased in Oak, Beech or Walnut. We have a standard shape or legs with castors for easier movement of your furniture. We can also use bespoke legs if you have something specific in mind. Visit our product pages to discover all the options available or speak to a sales team member who will be happy to help. ARE YOUR COVERS WASHABLE?Yes, our 100% Linen, Linen/Cotton, and Brushed Cotton covers are all machine washable and can be washed multiple times as long as you follow the washing instructions and care guides. Our Velvet fabrics are dry-cleaned only. CAN I BUY SPARE COVERS FOR ALL PIECES?Yes, we make spare covers for all our pieces. We always recommend you order these directly from our sales team when purchasing your furniture. If you wish to order covers for an existing piece you have ordered previously, we may need to collect your sofa or existing covers to ensure the best fit. Get in touch with our sales team for more information. Our team is available from Monday to Friday, excluding Bank Holidays: 0800 808 5408 Monday to Friday, 10am and 4pm (excluding UK Bank Holidays) or contact us via email newenquiries.uk@makerandson.com. ARE YOUR FEATHERS AND DOWN ETHICALLY SOURCED?Yes, we buy from a cruelty-free and ethically sourced supplier. Our down and feathers are sourced as a by-product of the global food industry with accreditation from the International Down and Feather Bureau. Since down and feather products are derived from nature and are environmentally sensitive, the manufacturing of these products leaves a lower carbon footprint than that of synthetic materials. CAN I HAVE SOMETHING OTHER THAN FEATHER & DOWN CUSHIONS AND IT STILL BE A NATURAL PRODUCT?Yes, we can use natural wool or natural latex to fill your cushions. These will feel a little different from goose down and feathers, so let’s have a chat about what you’d like to achieve. WHERE IS YOUR WOOD FROM?We use the finest FSC certified hardwoods that are sourced sustainably and locally. After your furniture arrives HOW DO I LOOK AFTER MY MAKER&SON CHAIR OR SOFA?We have created a range of videos to help you take the best care of your sofa, chair or bed. You’ll find all our instructional videos here on our Aftercare page. From how to remove your covers to plumping your cushions and connecting your sectional pieces. Our products are designed to last a long time and with the proper love and care they will be with you for many treasured years to come. HOW DO I KEEP THE PLUMP LOOK OF MY MAKER&SON CHAIR OR SOFA?Our sofas and chairs are made entirely from natural materials which include as standard the use of goose down and feathers in all the cushions. We have carefully constructed each cushion with inner pockets, like those you’d find in a good quality duvet. These restrict the movement of the feathers, but you will need to plump up the cushions regularly. You can find out more by watching our Aftercare video here. If you’re uncomfortable with this idea, please contact us to discuss the alternative fillings we have available as part of a special order. WHAT IF I CHANGE MY MIND?We are very proud of the feedback we get from our customers when they receive their furniture – our customers do seem to genuinely love what we do, and we really enjoy hearing what a difference their furniture has made to their homes and family life. However, we recognise that sometimes people change their minds, and that furniture like ours is a significant investment. Made-to-order items: If your item has arrived with you in perfect condition but you decide you’d like to return it, you can do so by notifying us within 14 days. Please note that as a made-to-order piece, your 50% deposit (or 50% of the total RRP when paid in full), delivery and return costs are non-refundable. Available ‘now’ (stocked) items: Once your items have arrived in perfect condition, but you have simply decided that it is not for you, just let us know within 14 days of accepting delivery, and we will arrange to pick it up. Assuming we receive it back in the same condition it was delivered, we will refund the cost of your goods to you, minus the cost of the original delivery and return. Bespoke pieces: Please bear in mind when ordering bespoke pieces that you will not be able to return any items for a refund if you change your mind. In the unlikely event that your furniture arrives damaged or not as ordered, simply inform the delivery driver that you are not happy to accept the order. They will notify us of the problem, and we will be in touch immediately to rectify the issue. In some cases, orders placed or paid for in full before August 2022 are not eligible for return and are exempt from our current guarantees and warranty. Please contact our Customer Services team if you need support in resolving an issue with an order placed before this date as soon as possible. customerservice.uk@makerandson.com 0800 808 5408 (Monday to Friday from 10:00 – 16:00) DO YOU OFFER ANY GUARANTEES? We want our customers to continue loving their furniture for years. So, we make our furniture in a way that will last you at least one lifetime. That’s why our hardwood frames are guaranteed for 30 years. For our full product warranty information, please see our Terms and Conditions. Please note that some orders placed pre-August 2022 are exempt from our current guarantees and warranties as the contract made at the time of purchase was dissolved along with the original company with whom the order was placed. However, we have a limited number of resolutions we can offer in this instance – please contact our Customer Services team if you need support in resolving an issue with an order placed or paid for in full before this date as soon as possible. customerservice.uk@makerandson.com 0800 808 5408 (Monday to Friday from 10:00 – 16:00) WHAT HAPPENS IF A FRIEND OR FAMILY MEMBER WON’T GET OUT OF MY ARMCHAIR?This is a common problem, we recommend either snuggling up to them, or if this isn’t appropriate, having at least two armchairs per household. Sofas & Chairs Beds Mattresses & Toppers Post navigationNext post: Meet The Team
