Here are some answers to commonly asked questions that you’ll hopefully find useful:
Yes, Maker&Son continue to lovingly handcraft the most comfortable chairs in the world.
While the business has gone through some change recently, our brand and mission remain unchanged as we continue to share with the world our passion for natural, incredibly comfortable and beautiful furniture designed to last a last.
We’re now ever closer to the makers and doers who handcraft our pieces as we operate directly from one of our longstanding workshops.
The business underwent some change recently, but Maker&Son is still handcrafting all natural luxury furniture and delivering to our lovely customers all around the world. Our brand and mission remain unchanged as we continue to share with the world our passion for natural, incredibly comfortable furniture, handcrafted locally and build to last.
Maker&Son is now operated under license by skilled partner workshops across the globe who have been traditionally handcrafting furniture for decades. Our products continue to be made of the same natural materials and lovingly handcrafted to give you a lifetime of comfort.
While the business has gone through some change recently, we are very much in business and we continue to handcraft the most comfortable chairs in the world for our lovely customers across the globe.
Our brand and mission remain unchanged as we continue to share with the world our passion for natural, incredibly comfortable and beautiful furniture that is designed to support you in your everyday life.
Yes, absolutely.
You can shop via our webstore here, or you can even book a visit from our mobile show room! Our team are always delighted to help you design your perfect piece, please do reach out to a member of our team on.
Phone: 0800 808 5408
Email [email protected]
Yes.
Please visit our Australian team here.
Maker&Son Australia are another longstanding workshop, traditionally handcrafting furniture. They use the same natural materials though these are sustainably sourced locally to them. They’re a very friendly bunch, so please do get in touch with them if they are local to you.
Yes. Please contact our United States team here.
Our furniture is designed and made to be as comfortable as possible with only the highest quality natural materials. Our longstanding workshops have been producing handmade upholstered furniture for over 30 years. You can be reassured of a high-quality product, sustainably hand crafted, designed to last for many, many years to come.
We would love you to! We can bring our furniture to you in our custom-made mobile showrooms. This rather lovely little van will pull up outside your home, or place of work and you can jump in and try a chair for yourself. Soon, you’ll also be able to visit us at our new showroom in Hastings on the south coast. For all news and updates on our new showroom, sign up to our newsletter at the bottom of our homepage here or follow us on Instagram.
Yes, you can order your free fabric samples here. We understand that it’s important for you to see how the colour of your favourite fabric looks in the light in your home and for you to experience its feel and quality for yourself. We like to send your swatches in packs of 8 at a time – to ensure you aren’t overwhelmed with choice but will happily send some more should you find none are striking quite the right chord. Please note, that all our fabrics are hand dyed and may differ slightly from batch to batch. If you have older swatches, they may not 100% represent the true colour of your production but we ensure it is a close as possible.
We offer a complimentary floor-planning service – simply send us the dimensions of your room, a few photos or an outline of the room if you have it and we’ll put together some different recommendations for furniture configurations that would suit. You can relax, knowing your order will fit the room perfectly.
We’d love to hear from you and will happily discuss your needs and any questions you may have. We’re available to help on +44 800 808 5408– call any time Monday to Friday between 10am and 4pm or contact us via email [email protected].
Register your details here and we can send you a catalogue via email. Or, download them by clicking here. Full details of our products and services are also on our website.
No. The Maker&Son range is only available direct. This enables us to reduce retail margins and give you an exceptionally high-quality product without compromise and without increasing the price.
After placing an order and deposit against made-to-order piece(s), our team get to work on allocating your materials and production planning before your pieces officially start construction in our workshop. This provides a little time during which we can manage any changes you may want to make or for you to cancel your order entirely. A full deposit refund can be offered within the first 14 days of ordering.
For fully Bespoke orders and Custom Fabrics, please do check our terms and conditions as we have less scope for changing your order or refunding once our team have ordered materials or started on your frame componentry.
We do try to be as flexible as possible so please do reach out to us as soon as you can after ordering for any changes and we’ll do our best to accommodate.
This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details, and details of the order you wish to cancel. You can cancel your order by contacting us: +44 800 808 5408 (Monday to Friday 10am to 4pm), or via email [email protected].
Our furniture has been designed to be as comfortable as possible, so we don’t recommend changing the depth of the seating, but we can make our sofas, chairs and beds to almost any size. Click here to let us know your requirements or call on +44 800 808 5408.
We have beautiful ranges of 100% Linen, Linen/Cotton, Brushed Cotton, Corduroy and Velvet fabrics. But if you’d like your furniture covered in a specific fabric we don’t currently stock, we can do that too. Simply send us a swatch of your preferred fabric so we can test its suitability or just get in touch and tell us what you’re looking for. Or speak to our friendly team about our COM, (customer’s own material) program.
Most of our fabrics are yarn dyed which means there can be a shade variation between batches. So, while it will only be a subtle difference, we can’t always guarantee an absolutely perfect match between the swatches and the fabrics used. However, if you order a sofa and an armchair in the same fabric at the same time, we’ll make sure they’re made from the same batch of fabric and will match perfectly. Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order as they are likely to be from different batches.
We have 2 beautiful leg styles that can be purchased in Oak, Beech or Walnut. We have a standard shape or legs with castors for easier movement of your furniture. We can also use bespoke legs if you have something specific in mind.
Yes, our 100% Linen, Linen/Cotton, Brushed Cotton and Corduroy covers are machine washable and can be washed multiple times as long as you follow the washing instructions. Our Velvet can be dry-cleaned.
Yes, we make spare covers for all of our pieces. You can order these directly from our website or email or message us with your needs.
Yes, we buy from a cruelty-free and ethically sourced supplier. Our down and feather is sourced as a by-product of the global food industry with accreditation from the International Down and Feather Bureau. Since down and feather products are derived from nature and are environmentally sensitive, the manufacturing of these products leaves a lower carbon footprint than that of synthetic materials.
Yes, we can use natural wool or natural latex to fill your cushions. These will feel a little different from goose down and feathers, so let’s have a chat about what you’d like to achieve.
We use only the finest hardwoods sourced sustainably and locally and FSC certified.
All our pieces are hand made to order; standard pieces made using our fabrics are usually ready for delivery within 16 weeks of placing your order. If you choose to use your own fabric, or if your piece is made to bespoke measurements, it will invariably take a little longer and you should allow additional weeks. If you wish to supply your own fabric and we already know it is suitable, it may only add a week. If we have never used it before, we will need to see a sample before we can confirm its suitability. Your sales contact will be able to give you an accurate time frame at point of sale. We’ll keep you posted on the progress of your order over the weeks and as soon as it’s ready, our delivery partners will get in touch to arrange a delivery slot that’s convenient for you. If you have any questions around this process, please get in touch with our friendly sales team and they’d be delighted to help you.
Some of our pieces will arrive without their legs or in sections (it makes fitting them through doors and around corners much easier) but our delivery team will put it all together for you. They’ll also make sure your loose covers are beautifully fitted so you can enjoy your furniture straight away.
We offer a ‘white glove’ delivery service. Our delivery partner will bring your furniture to your home, carefully carry it to the appropriate room, carry out any assembly required, remove any packaging and take it away for you. We charge a standard delivery fee of £200 for customers within mainland UK. For the Northern regions of Scotland and Ireland, please contact our friendly sales team for a delivery fee. When you place your order, we’ll ask you about any specific requirements for delivery and any access issues. We’ll then confirm your delivery cost. If you would like your old furniture taken away at the same time, please let us know when you order and we can provide a quote.
Our delivery team will get in touch when your furniture is ready to arrange a time that suits you.
Please discuss this with our team as early as possible so we can try to accommodate your timeframe in both production and delivery.
If you live outside of the UK, you can still own a piece of Maker&Son furniture. We manufacture and deliver across the world from our nearest workshops; either in the UK or Australia, and we can organise shipping for you at an additional cost. Get in touch with us via [email protected] or fill in our form here for a quote before you place your order.
We have created a range of videos to help you take the best care of your sofa, chair or bed. You’ll find all our instructional videos here on our Aftercare page. From how to remove your covers to plumping your cushions and connecting your sectional pieces. Our products are designed to last a long time and with the proper love and care they will be with you for many treasured years to come.
Our Song range is made entirely from natural materials which include goose down and feathers in all the cushions. We have carefully constructed each cushion with inner pockets, similar to those you’d find in a good quality duvet. These restrict the movement of the feathers, but you will need to plump up the cushions on a regular basis. You can find out more by watching our Aftercare video here.
If the idea of this is something that you’re not comfortable with, please contact us as we can discuss potential alternatives with you as a special order.
We are very proud of the feedback we get from our customers when they receive their furniture – our customers do seem to genuinely love what we do and we really enjoy hearing what a difference their furniture has made to their homes and family life. However, we recognise that sometimes people change their minds, and that furniture like ours is a significant investment.
Avaialble ‘now’ items: If once your items have arrived, it is in perfect condition, but you have simply decided that it is not for you, just let us know within 14 days and we will arrange to pick it up. Assuming we receive it back in the same condition it was delivered, we will refund the cost of your goods; please note, we are unable to refund the original delivery or return cost.
Made to Order items: Once arrived, and if in perfect condition you decide you wish to return it, as above, we can do so, however your original deposit, delivery and return costs are not refundable. If there is a fault, we’ll of course work to resolve this for you, entirely at our cost.
Bespoke pieces: Please bear in mind when ordering bespoke that you will not be able to return any items ordered unless they are faulty in some way. In the unlikely event that your furniture arrives damaged or not as ordered, simply inform the delivery driver that you are not happy to accept the order. They will notify us of the problem, and we will be in touch immediately to rectify the issue.
DO YOU OFFER ANY GUARANTEES?
We want our customers to continue loving their furniture for years. We make our furniture to last a lifetime, that’s why our hardwood frames are guaranteed for 30 years. For our full product warranty information, click here for our Terms and Conditions.
This is a common problem, we recommend either snuggling up to them, or if this isn’t appropriate, having at least two armchairs per household.
We love answering any questions you may have so please feel free to call or message us at any time.
Jump back in.
Order your free samples from our extensive range of luxury fabrics
Try before you buy... your place or ours
Speak to someone in our friendly team who are here to help
We can help you plan your space to ensure the perfect fit
For stories, styling tips and much more see our blog
Sign up to receive our latest news and inspiration from Kemps House. We don’t send a regular newsletter, just updates from time to time.
By subscribing you agree to Maker&Son’s Privacy Policy, as well as our Terms and Conditions. You may unsubscribe at any time.
It looks like you are browsing from outside of the UK. Please select a regional site.