Who are we?
We are a limited company registered in England trading as (Maker&Son). The registered company number is 13511610. The registered office address for Maker&Son Ops is 128 City Road, London, United Kingdom, EC1V 2NX.
When you initially engage with us
As part of improving user experience Maker&Son Ops Ltd collects users and customers unique identifying information, such as name, address, and other information.
Examples of collecting your information when you first engage with Maker&Son Ops Ltd are:
During the sign-up process.
We collect your information strictly under the General Data Protection Regulation and the UK Data Protection Act 2018 which applies across the European Union and in the United Kingdom.
We are responsible as 'controller' of that personal information for those laws.
Information collected by us
While providing the Service, we collect the following personal information when you provide it to us:
(i) Master ID Data: first name and surname, job title, address, email address.
(ii) Usage Data: meta-data, device data, log data, geographic/regional location, tracking and web analytics, IP addresses, job postings, demographics.
(iii) Transactional Data: invoices, any transactional records containing unique identifying information.
(iv) Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
(v) Marketing and Communications Data including your preferences in receiving marketing from our third parties and us and your communication preferences.
(vi) Warranty Data: including claims data and supplementary data needed for effective warranty management.
(vii) Financial Data: first name and surname, dependents, occupation, employer, income, bank account details, credit cards, debts together your "Personal Data".
(viii) Aggregated Data: means statistical or demographic data for any purpose.
Information collected by other sources
We also obtain personal information from other sources as follows:
We may collect and use information from your social networks including information about social media users' names, ages, genders, hometown locations, languages, and of your social connections (e.g., friends or followers).
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may receive information about you from them.
How we use your personal information
We use your data for the purposes listed below. We can do so only under specific strict legal grounds for processing data which are also below.
We use your personal information for commercial and non-commercial purposes, as follows:
Master ID Data
Registration: Upon your completion of the sign-up process to provide you with a username and password to access the Site.
Usage and Profile Data
We will only use the information internally for web site analysis.
Marketing and Communications Data
The information helps us optimise our brand communications, to improve customer satisfaction, retain existing customers and win new business, and measure outcomes to determine what is successful.
The information enables us to process your transactions via the Site.
Warranty Data and Financial Data
The information helps you to use our services which include warranties and consumer credit facilities. We may share an anonymised aggregated version of the data with third parties.
Reasons we can collect and use your personal information
Master ID Data; Usage and Profile Data; Marketing and Communications Data
We rely on consent and processing for our legitimate business interests as the lawful basis for processing on which we collect and use your Master ID Data; Usage and Profile Data; Marketing and Communications Data.
Marketing and Communications Data
You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing. Marketing communications will include marketing phone calls, emails, and text messages. To opt-out, please email firstname.lastname@example.org.
Transactional Data and Warranty and Financial Data
We rely on processing that is necessary for the performance of the contract you have entered with us for processing your Transactional Data and Warranty and Financial Data.
Master ID Data; Usage Data; Profile Data; Marketing Data; Communications Data; Transactional Data; Warranty Data; Financial Data are together known as Personal Data.
With whom do we share your personal information?
We require all third parties to respect the security of your personal data and to treat it following the law. We do not allow our third-party service providers to use your personal data for their purposes and only permit them to process your personal data for specified purposes following our instructions.
To protect your privacy, we will:
We share your information with:
International data transfers
We share your personal data within the Maker&Son Ops Group. This will involve transferring your data outside the European Economic Area (EEA). We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. These rules are called "binding corporate rules".
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
How long will Maker&Son Ops Ltd keep your personal information?
Maker&Son Ops Ltd will retain your Personal Data for as long as necessary for the purposes stated in this Policy or as long as required by law or to defend potential legal claims. Notwithstanding we will not keep Data for longer than 6 years after your transaction via the Site. If you wish to obtain additional information concerning the duration of the data retention, please contact us at email@example.com.
Under the General Data Protection Regulation you have several important rights free of charge. In summary, those include rights to:
III. require us to correct any mistakes in your information which we hold
VII. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
VIII. object in certain other situations to our continued processing of your personal information
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of the above rights, write to Maker&Son Ops Ltd, Kemps House, London Road, Balcombe RH17 6JH or email firstname.lastname@example.org.
If you would like to unsubscribe from any email newsletter, you can send us an email to email@example.com. Removing your subscription may take up to 2-3 business days.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to complain to a supervisory authority, in particular in the European Union or European Economic Area where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner's Office who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113
Changes to this privacy notice
The previous version of this privacy notice was last updated on 9 April 2021. This privacy notice was published on 5 October 2022 and last updated on 5 October 2022.
We may change this privacy notice from time to time. When we do, we will inform you via email address.
How do you contact us?
Please contact our Data Protection Officer, if you have any questions about this privacy notice or the information, we hold about you.
Data Protection Officer
Maker&Son Ops Ltd
Or email: firstname.lastname@example.org