Terms & Conditions of Sale, UK & EU

(Effective from November 2024)

Company Details:

Maker&Son Licences Ltd
Registered Office: 4th Floor, Silverstream House/45 Fitzroy Street, London
England, W1T6EB
Company Number: 14217039
VAT Number: 457201605
Email: contact@makerandson.com | Telephone: 0800 808 5408

1. Overview

These Terms & Conditions (“Terms”) apply to all purchases made with Maker&Son Licences Ltd (“we”, “us”, “our”), whether through our website, sales consultants, or in person. By placing an order, you (“you”, “your”) agree to these Terms. These Terms are governed by UK law, including:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

If you have any questions, please contact us at contact@makerandson.com before confirming your order.

2. Types of Products

We sell three main types of products:

Made-to-Order Products:

Standard designs made after your order is placed, using our usual dimensions, materials, and finishes.

Bespoke Products:

Custom-made to your specific measurements, materials, or design requirements.

Ready-Made Products:

Pre-manufactured items available for immediate sale, including ex-display or ‘sold as seen’ pieces.

3. How Contracts Are Formed

3.1 Consultative Sales (in person or virtual)

A contract is formed once:

– You receive and sign a Sales Order Agreement confirming your order details and specifications;

– We countersign this agreement; and

– You receive an Order Confirmation Email from us.

3.2 Online Sales

A contract is formed when:

– You place an order through our website;

– We send an Order Confirmation Email; and

– You sign the Sales Order Agreement electronically, confirming acceptance of the order details and price.

We reserve the right to reject or cancel any order before confirmation if:

– The product is unavailable;

– There is a pricing or description error; or

– We cannot verify payment or eligibility.

4. Payment Terms

Made-to-Order Products: 50% deposit or full payment on order. The full balance is payable before delivery.

Bespoke Products: Full payment required at time of order.

Ready-Made Products: Full payment required at time of order.


All prices include VAT (where applicable). Delivery fees are charged separately and confirmed before final payment.

Ownership of goods transfers only once full payment is received.

5. Production and Lead Times

Production begins once payment and your signed Sales Order Agreement are received. Estimated production time is typically 8–16 weeks, though this may vary. Delays due to supply, transport, or other circumstances beyond our control (Force Majeure events) do not constitute breach of contract.

6. Delivery and Access

We deliver to mainland UK addresses. For non-mainland or international deliveries, a separate quote will be provided.

Before delivery, you must ensure suitable access to the delivery location. Our Access Guide provides guidance. We are not responsible for failed delivery due to inadequate access or unsafe conditions.

If delivery is cancelled within 24 hours of the arranged date, or access prevents delivery, redelivery and storage fees may apply.

Upon delivery, please inspect your items carefully. If you choose not to unwrap goods at delivery, we cannot be responsible for issues discovered later.

7. Cancellation and Returns

7.1 Made-to-Order Products

You have a 7-day cooling-off period from the date of your Order Confirmation Email to cancel your order for a full refund. After this period, cancellation is not permitted, but we may, at our discretion, offer a credit note less delivery costs.

7.2 Bespoke Products

Orders for Bespoke Products cannot be cancelled, refunded, or exchanged once confirmed, as they are made specifically to your individual requirements.

7.3 Ready-Made Products (Online or In-Store)

You have a 14-day return period from delivery to cancel or return Ready-Made Products. Returned goods must be unused, undamaged, and in original packaging. We will refund you within 14 days of receiving the returned item, less delivery and return costs.

7.4 Faulty Goods

If goods are faulty, please notify us within 7 days of delivery. We will inspect the issue and, where applicable, repair, replace, or refund the product in line with your statutory rights under the Consumer Rights Act 2015.

8. Warranties

Frame Warranty: 30 years (UK only) against defects in materials or workmanship.

Cushions: 1 year against defects in materials or workmanship (normal softening expected).

Mattresses: 5 years for manufacturing faults in springs.

Accidental Damage Insurance: A complimentary 5-year protection plan is included for eligible UK customers via Loxa Insurance (terms apply).

These warranties exclude fair wear and tear, misuse, exposure to sunlight, chemicals, or unapproved cleaning products. Proof of purchase is required for all claims.

9. Fabrics and Customer’s Own Material (COM)

Natural fabrics may vary slightly in colour and texture. While we ensure all items in your order use the same batch, subsequent orders may differ.
If you provide your own fabric:

You must ensure it is suitable and sufficient for production;
We are not responsible for damage, flaws, or fading of COM materials;
Any unused fabric will be returned or disposed of at our discretion.

10. Liability

We are not liable for:

– Losses not reasonably foreseeable at the time of contract;

– Damage caused by misuse or alteration;

– Delays or failures due to events beyond our control.

Our total liability will not exceed the total price of the goods purchased.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence.

11. Dispute Resolution

If you are unhappy with any aspect of your purchase, please contact us so we can resolve the issue quickly.

If a resolution cannot be reached, you may refer the matter to alternative dispute resolution (see www.citizensadvice.org.uk).

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of UK courts.

12. Intellectual Property

All images, designs, and written materials on our website or marketing materials are the property of Maker&Son Licences Ltd. They may not be copied or reproduced without written permission.

13. Trade and Designer Clients

Where goods are purchased by a business, design professional, or trade client (“Trade Client”), the following additional terms apply:

These Terms apply as a business-to-business (B2B) contract, and statutory consumer rights (including cancellation rights under the Consumer Contracts Regulations 2013) do not apply.

Orders are binding once a signed Sales Order Agreement and full or deposit payment have been received.

Trade Clients are responsible for ensuring that all product details, specifications, and measurements are correct before order confirmation.

We do not accept returns or cancellations once production has commenced.

Any claims for defects or damages must be made in writing within 7 days of delivery.

Liability to Trade Clients is limited strictly to the value of the goods supplied.

Maker&Son Licences Ltd Registered in England and Wales | Company No. 14217039 4th Floor, Silverstream House/45 Fitzroy Street, London, England, W1T6EB

If you ordered before 1st November 2024, please contact us for more information.

hello@makerandson.com
0800 808 5408 (Monday to Friday, 10:00 – 16:00 excluding Bank holidays).