Terms + Conditions

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 This contract is only available in English. No other languages will apply to this contract.

1.3 When buying any goods you also agree to be legally bound by:

1.4 All of the above documents form part of this contract as though set out in full here.

2.1 As used in this Agreement, the following terms shall have the following meanings:

3.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please click on the ‘key information’ button;

3.2 contact us using the contact details at the top of this page.

3.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

4.1 Our Privacy Policy is available at https://www.makerandson.com/privacy-policy.

4.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

5.1 Below, we set out how a legally binding contract between you and us is made.

5.2 You place your order when you click on the “order now” button selecting the products, services you require via the site.

5.3 Your order is accepted when we send you an email or other written communication confirming receipt of your order, or if we do not send such an email, when we despatch the products or the first instalment of the products to you.

5.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

5.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

6.1 We provide the following limited warranties to the original purchaser of new Maker&Son Licences Ltd Furniture, subject to the limitations and exclusions stated below:

6.2 For the first five (5) years after your purchase, Maker&Son UK will be responsible for the delivery cost of defective furniture residing in the United Kingdom to and from our manufacturer. Starting Year Six (6) and continuing for the duration of the warranty, you will be responsible for the delivery cost of the furniture to and from the manufacturer. For those outside the United Kingdom, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused.

6.3 This warranty does not cover fabric fading caused by stains from spills including but not limited to acids, solvents, dyes, ink, paint, other corrosive chemicals, bodily fluids, exposure to sunlight, bright light or extreme heat. Use of any aftermarket soil or leather protector not approved by Maker&Son UK in writing will void this warranty. Colorfastness and durability of Fabric Covering are also excluded from the warranty.

6.4 These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, damage by animals generally or theft, or accidental damage or loss caused by a third party

6.5 Limitations and Exclusions – For those outside the contiguous United Kingdom, you will be fully responsible for the transportation to and from the factory, including any damage that could be caused. This warranty only covers new furniture. New furniture is furniture purchased new from Maker&Son UK by the original purchaser. It excludes all furniture sold by an unauthorised Retailer, floor samples or furniture sold as “AS IS”.

6.6 Proof of Purchase and Warranty Start date: To make a warranty claim you must have the original purchase receipt or a copy thereof. This warranty commences on the date of delivery.

6.7 To initiate a warranty claim, a return, or report a product damaged in transit, please contact us at [email protected]

7.1 A Bespoke product is an order for a product custom made to your specifications and / or requirements (e.g. using your own material and/or measurements). If we are making the product to measurements you have provided, you are responsible for ensuring that these measurements are correct. The final dimensions of the finished Product will be within 2cm of the requested measurements.

7.2 Where there is a bespoke product, and we have not agreed to procure the fabric from a third party manufacturer, then: you will be responsible for providing and transporting fabric to us promptly in order for us to produce bespoke products; you will be required to supply to us sufficient fabric to enable us to produce the products, with some allowance for wastage; you must arrange for it to be transported to our nominated premises; and we will not be responsible for the condition, quality or suitability of the fabric you supply. Where any bespoke product is to be made to your dimensions or design, you must give written approval for any final dimensions and designs before we are obliged to start production, and you are responsible for ensuring that the dimensions and designs are fit for your purposes.

8.1 This clause applies to any fabric that you provide to us or which you specify and is not on our website (‘Customer Own Material’). This applies to any Product that, at your request, we make with Customer Own Material as a ‘Customer Own Material Product’.

8.2 We may refuse to use any Customer Own Material which we deem to be unsuitable for purpose.

8.3 We may cut, work on and otherwise treat and deal with your Customer Own Materials as we consider appropriate in the course of making the Product and (unless you state in writing with your order that surplus should be returned to you) we may use or dispose of excess fabric or items as we think fit.

8.4 Customer Own Materials will become owned by us when we receive them; ownership in any of them which we return to you (whether unused or incorporated in the Product) will revert to you upon delivery to you.

8.5 You agree to ensure that your Customer Own Material is in all respects safe and suitable for application in the Product.

9.1 Fabric batches may vary. The majority of our fabrics are created from natural materials, and thus, unlike man made Products, there can be slight variations between batches. The most common variation is that of colour – although the actual variation is often almost negligible or very slight. Some fabrics will be more affected than others.

9.2 Whilst we guarantee to make all your order from the same batch, we cannot guarantee that subsequent orders will match your original order.

9.3 Because of the nature of the materials used, any finishes that are applied to the exterior of our Products may alter the final colour and feel of the fabric.

9.4 We cannot accept any responsibility for fading or discolouration caused by exposure to direct or indirect sunlight. Sunlight affects different fabrics in different ways, but sunlight, whether direct or indirect, will nevertheless always affect fabric colour. Darker fabrics are likely to discolour and fade more. Different fabrics, dark or light are liable to fade or discolour at different rates.

9.5 After delivery, we cannot accept any responsibility for fading or discolouration, due to exposure or contact with any chemicals sprayed nearby or applied directly. Please also note that there are certain aerosol sprays, most particularly odour neutralisers and nicotine neutralisers, which contain chemicals that can react with fabric dyes (these Products will normally warn against spraying close to upholstery without first covering it).

10.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

10.2 Every effort is made to ensure the complete accuracy of our website; however some prices/details may change from time to time and it is possible that errors may occur. If we discover an error in the price of the Product(s) you have ordered we will inform you as soon as possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order. If we are not able to reach you using the contact details you provided during the order process, then we may treat the order as cancelled and notify you of this by email. If an order for Products is cancelled in accordance with this clause 9.3 and you have already paid for the Products, we will give you a full refund as soon as reasonably possible (and in any event within 30 days of cancellation).

10.3 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as mis-pricing.

10.4 To the maximum extent permissible by law, we exclude all warranties, expressed or implied as to the accuracy of the information contained in any of the materials on the Website.

11.1 We may alter the specification of the products where such alteration does not materially affect their quality or performance.

12.1 We use reasonable efforts to make our products as accurately as possible, however measurements are approximate, and your products may not precisely conform to any measurements provided. You agree that all products may be supplied with dimensions which are up to +/- 20mm of the stated dimension, including to allow for variances in fabric pile.

13.1 You have the right to cancel this contract within 14 days without giving any reason.

13.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email) using the contact details at the top of this contract. We will send you an electronic cancellation request form via our contracts platform, OneFlow, for you to complete and return to us electronically.

13.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

13.5 Your cancellation right does not apply to products which were made to your specifications or are clearly personalised. This may include bespoke products. We may however, at our sole discretion, offer a 50% refund if you wanted to cancel the contract for any such bespoke or personalised products.

13.6 In the situation where we agree to provide services, then you confirm that you request the services begin before the end of the cancellation deadline, and you agree that if you subsequently cancel, you shall pay us an amount for such services which is in proportion to what services have been performed until you cancelled, in comparison with the full coverage of the contract. You agree to pay such amount on demand, and you agree that that we may deduct such amount from any refund which we are obliged to make to you.

14.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

14.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

14.3 We will make the reimbursement without undue delay, and not later than:

14.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

14.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

14.6 If you have received goods:

15.1. When the time comes for delivery of your item(s), our trusted delivery teams will carefully carry the items to the right room* and assemble as needed**. They will remove all packaging, and take it away with them for recycling when they leave.

*Of course, our delivery team will reasonably endeavour to deliver items to the room of your choice. However the room must be accessible to two delivery people, either on the ground floor or via suitable stairs / elevator, and without the need for mechanical lifting equipment. If you see any potential issues with delivery due to access, please raise them at the point of order.

**Please understand that it is your responsibility to check the condition of the piece(s) delivered and to highlight any issues upon receipt with our delivery team.

15.2. If your order is not being placed as a result of a complimentary home visit, we strongly recommend that you provide an access route video for our delivery team to review. Our Support team can send you a video for how to record this correctly.

15.3. If the delivery attempt is not successful on the day, there may be costs associated with returning the item to our manufacturers for amends to be made as well as a redelivery fee at our standard delivery rate.

15.4. According to our Home and Contents Agreement: the customer agrees that:

15.5. Delivery Fees

We have standard delivery fees of £200 to all of mainland UK. For the Republic of Ireland and addresses outside of the UK we can provide a delivery cost. Please call us on 08008 085 408 (Monday – Friday 10:00 – 16:00) or email us at: [email protected]. When you place your order, we’ll discuss any specific requirements and confirm costs at that stage and our delivery costs are subject to change without prior notice.

We are able to remove old furniture for you, but please let us know at the time of ordering so we can provide an estimated cost for this service.

15.6. What to expect before your arrival date

15.7. Once your piece(s) are available, and have been received at our warehouse, you will be contacted to arrange a date for delivery. You will then receive a delivery notification for you to confirm that this time slot is convenient for you. The delivery date will be a maximum of 21 days upon receipt of goods at our warehouse, but we will attempt delivery within 7 days. Usually about 24 hours before delivery, you’ll be notified of a time slot, once the delivery route has been planned.

15.8. You are required to take delivery on the agreed date. Unfortunately, if you (a) cancel the delivery later than 8am 1 day prior to your delivery date or (b) are not available to accept the delivery when it arrives, you may be charged redelivery fees as well as storage charges in addition to the original delivery fee. It’s quite important to pay attention to this, and to know that all payments will be due before eventual redelivery.

16.1 The price of the Product will be as quoted on our site from time to time, except in cases of obvious error. All prices include VAT, unless stated otherwise, at the prevailing rate. If you live outside the UK, please note that the price you see on our website may differ from what we charge you, due to, for example, differences in your country’s VAT rate.

16.2 All prices which we have quoted you are valid for up to 28 days from the date on which the quote was given, unless otherwise indicated by us.

16.3 At the point of order, deposits of 20%, 50% or 100% of the total order value are accepted. If you opt to pay a 20% deposit at the point of order, we will contact you 21 days later and require you to pay a further 30% of the total order value. The remaining balance is required as soon as your item(s) are received at our warehouse. Products cannot be delivered until full payment is received. We accept all major credit cards and debit cards.

16.4 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

16.5 Your credit card or debit card will only be charged when the goods are dispatched.

16.6 All payments by credit card or debit card need to be authorised by the relevant card issuer. We use Shopify as our payment provider who have high standard security measures in place.

16.7 If your payment is not received by us and you have already received the goods, you:

16.8 If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense within 7 days of delivery. We will try to contact you to let you know if we intend to do this.

16.9 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 17 and 18.

16.10 The price of the goods:

17.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

17.2 While we try to make sure that:

17.3 Any goods sold:

17.4 If we can’t supply certain goods (such as 100% pure linen covers) we may need to substitute them with alternative goods of equal or better standard and value. In this case:

18.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights.