Here are some answers to commonly asked questions that you’ll hopefully find useful:
Our furniture is designed and made to be as comfortable as possible with only the highest quality natural materials. In the UK, our family-run workshop in Derbyshire has been producing the best in luxury handmade upholstered sofas and furniture for more than 30 years. You can be reassured of a high-quality product, sustainably hand crafted, and designed to last for many, many years to come.
Yes, we’d love for you to try our furniture before you decide to buy. We can bring our furniture to you in one of our custom-made mobile showrooms. This rather lovely little van will pull up outside your home or place of work and you can jump in and try a chair for yourself. Soon, you’ll also be able to visit us at our new showroom in the South of England. For all news and updates, sign up to our newsletter at the bottom of our homepage here or follow us on Instagram.
Yes, you can order your free fabric samples here. We understand that it’s important for you to see how the colour of your favourite fabric looks in the light in your home and for you to experience its feel and quality for yourself. We like to send your swatches in packs of 8 at a time – to ensure you aren’t overwhelmed with choice, but we will happily send some more should you find none are striking quite the right chord. Please note, as with all natural materials and hand-processed techniques, our fabrics are hand dyed and therefore may differ very slightly from batch to batch. If you have older swatches, they may not 100% represent the true colour of your production but we ensure it is as close as possible.
We offer a complimentary floor-planning service – simply send us the dimensions of your room, a few photos or an outline of the room if you have it and we’ll put together some different recommendations for furniture configurations that would suit. For our more detailed 3D Room Design service, speak to a member of our team who will be able to work with you to visualise your space with your desired furniture in situ. You can relax, knowing your order will fit the room perfectly.
We’d love to hear from you and will happily discuss your needs and any questions you may have. We’re available to help on 0800 808 5408– call any time Monday to Friday between 10am and 4pm (excluding UK Bank Holidays) or contact us via email [email protected], or submit an enquiry online via our contact page.
Register your details here and we will send you a digital brochure straight to your inbox. Alternatively, download directly by clicking here. Full details of our products, services, and current pricing are also available across our website, but please do get in touch if you need any assistance.
Currently, Maker&Son is only available to buy from us directly. This enables us to reduce retail margins and give you an exceptionally high-quality product without compromise and without increasing the price.
For made-to-order pieces, after placing an order and making a deposit, our team gets to work on allocating your materials and planning production before construction begins in our workshop. This provides us with a little bit of time (typically 14 business days) during which we can manage any changes you may wish to make to your order. We have less scope for changing your order or issuing a refund once our team have ordered materials or started production. We try to be as flexible as possible, so please contact us as soon as you can after ordering if you would like to discuss making any changes to your order and we’ll do our best to accommodate.
This may differ for Bespoke or Custom Fabrics (COM Programme) orders. Please see our full Terms & Conditions and Returns Policy for more information.
For made-to-order pieces, you can cancel your order for a full refund within 14 days of placing your order. If you would like to exercise your right of cancellation, you must inform us of this decision in a clear statement, including your name, address, contact details, and details of the order you wish to cancel. You can cancel your order by contacting us: 0800 808 5408 (Monday to Friday 10am to 4pm), or via email [email protected]. Any refund due will be issued within 14 business days after your request has been received.
This may differ for Bespoke or Custom Fabrics (COM Programme) orders – Please see our full Terms & Conditions and Returns Policy for more information.
Yes, we can make our sofas, chairs and beds of almost any size. Our furniture has been designed to be as comfortable as possible, so we don’t recommend changing the depth of the seating. Click here to let us know your requirements or call on 0800 808 5408.
We have beautiful ranges of 100% Linen, Linen/Cotton, Brushed Cotton, and Velvet fabrics. But if you’d like your furniture to be covered in a specific fabric, and we don’t currently stock it, we can do that too. Simply send us a swatch of your preferred fabric so we can test its suitability. Speak to our friendly team about placing a Custom Fabric order (COM programme – customer’s own material).
Most of our fabrics are yarn dyed by hand, which means there can be a shade variation between batches. So, while it will only be a subtle difference, we can’t always guarantee a perfect match between the swatches and the fabrics used. However, if you order a sofa and an armchair in the same fabric at the same time, we’ll make sure they’re made from the same batch of fabric and will match perfectly. Whilst we guarantee to make all your orders from the same batch, we cannot guarantee that subsequent orders will match your original order as they are likely to be from different batches.
We have 2 beautiful leg styles that can be purchased in Oak, Beech or Walnut. We have a standard shape or legs with castors for easier movement of your furniture. We can also use bespoke legs if you have something specific in mind. Visit our product pages to discover all the options available or speak to a sales team member who will be happy to help.
Yes, our 100% Linen, Linen/Cotton, and Brushed Cotton covers are all machine washable and can be washed multiple times as long as you follow the washing instructions and care guides. Our Velvet fabrics are dry-cleaned only.
Yes, we make spare covers for all our pieces. We always recommend you order these directly from our sales team when purchasing your furniture. If you wish to order covers for an existing piece you have ordered previously, we may need to collect your sofa or existing covers to ensure the best fit. Get in touch with our sales team for more information. Our team is available from Monday to Friday, excluding Bank Holidays: 0800 808 5408 Monday to Friday, 10am and 4pm (excluding UK Bank Holidays) or contact us via email [email protected].
Yes, we buy from a cruelty-free and ethically sourced supplier. Our down and feathers are sourced as a by-product of the global food industry with accreditation from the International Down and Feather Bureau. Since down and feather products are derived from nature and are environmentally sensitive, the manufacturing of these products leaves a lower carbon footprint than that of synthetic materials.
Yes, we can use natural wool or natural latex to fill your cushions. These will feel a little different from goose down and feathers, so let’s have a chat about what you’d like to achieve.
We use the finest FSC certified hardwoods that are sourced sustainably and locally.
All our pieces are handmade to order, locally to your region. Standard pieces made using our own ranges of fabric are usually ready for delivery within 16 weeks of placing your order. If you choose your own fabric, or if your piece is being made to you own bespoke measurements and requirements, it will invariably take a little longer and you should allow a number of additional weeks. If you wish to supply your own fabric and we already know it is suitable, it may only add a week. If we have never used it before, we will need to see a sample before we can confirm its suitability. Your sales contact will be able to give you an accurate time frame at the point of sale. We’ll keep you posted on the progress of your order over the weeks and as soon as it’s ready, our delivery partners will get in touch to arrange a delivery slot that’s convenient for you. If you have any questions around this process, please get in touch with our friendly sales team and they’d be delighted to help you.
Some of our pieces will arrive without their legs or in sections (it makes fitting them through doors and around corners much easier) but our delivery team will handle any assembly required for you. They’ll also make sure your loose covers are beautifully fitted so you can enjoy your furniture straight away.
We offer a ‘white glove’ delivery service. Our delivery partner will bring your furniture to your home, carefully carry it to the appropriate room, carry out any assembly required, as well as take away any packaging. We charge a standard delivery fee of £200 for customers within mainland UK for this service. For the Northern regions of Scotland and Ireland, please contact our friendly sales team who will need to provide you with a customised quote for delivery. When you place your order, we’ll ask you about any specific requirements for delivery as well as any issues with access to your property. We’ll then confirm your delivery cost. If you would like your old furniture taken away at the same time, please let us know when you order, and we can provide a quote.
Our delivery team will get in touch when your furniture is ready to arrange a time that suits you.
Please discuss this with our team as early as possible so we can try to accommodate your timeframe in both production and delivery. Delivery to a holding location or storage may forfeit any warranty or guarantees.
Yes. For sales within the EU, Ireland and ROW, please speak to our UK team who will be able to assist. Outside of the UK and Europe, we also work with carefully selected license partners in the Australia, New Zealand, and the USA. Our products continue to be made of the same natural materials and are lovingly handcrafted to give you a lifetime of comfort, wherever you are.
Maker&Son Australia use the same traditional techniques to handcraft their furniture from their longstanding local workshop. They also use the same specification for each design using natural materials sustainably sourced locally to them. They’re a very friendly bunch, so please do get in touch with them if they are local to you.
Please visit our Australian team here, and our US team here.
We have created a range of videos to help you take the best care of your sofa, chair or bed. You’ll find all our instructional videos here on our Aftercare page. From how to remove your covers to plumping your cushions and connecting your sectional pieces. Our products are designed to last a long time and with the proper love and care they will be with you for many treasured years to come.
Our sofas and chairs are made entirely from natural materials which include as standard the use of goose down and feathers in all the cushions. We have carefully constructed each cushion with inner pockets, like those you’d find in a good quality duvet. These restrict the movement of the feathers, but you will need to plump up the cushions regularly. You can find out more by watching our Aftercare video here.
If you’re uncomfortable with this idea, please contact us to discuss the alternative fillings we have available as part of a special order.
We are very proud of the feedback we get from our customers when they receive their furniture – our customers do seem to genuinely love what we do, and we really enjoy hearing what a difference their furniture has made to their homes and family life. However, we recognise that sometimes people change their minds, and that furniture like ours is a significant investment.
Made-to-order items: If your item has arrived with you in perfect condition but you decide you’d like to return it, you can do so by notifying us within 14 days. Please note that as a made-to-order piece, your 50% deposit (or 50% of the total RRP when paid in full), delivery and return costs are non-refundable.
Available ‘now’ (stocked) items: Once your items have arrived in perfect condition, but you have simply decided that it is not for you, just let us know within 14 days of accepting delivery, and we will arrange to pick it up. Assuming we receive it back in the same condition it was delivered, we will refund the cost of your goods to you, minus the cost of the original delivery and return.
Bespoke pieces: Please bear in mind when ordering bespoke pieces that you will not be able to return any items for a refund if you change your mind. In the unlikely event that your furniture arrives damaged or not as ordered, simply inform the delivery driver that you are not happy to accept the order. They will notify us of the problem, and we will be in touch immediately to rectify the issue.
In some cases, orders placed or paid for in full before August 2022 are not eligible for return and are exempt from our current guarantees and warranty. Please contact our Customer Services team if you need support in resolving an issue with an order placed before this date as soon as possible.
[email protected] 0800 808 5408 (Monday to Friday from 10:00 – 16:00)
DO YOU OFFER ANY GUARANTEES?
We want our customers to continue loving their furniture for years. So, we make our furniture in a way that will last you at least one lifetime. That’s why our hardwood frames are guaranteed for 30 years. For our full product warranty information, please see our Terms and Conditions. Please note that some orders placed pre-August 2022 are exempt from our current guarantees and warranties as the contract made at the time of purchase was dissolved along with the original company with whom the order was placed. However, we have a limited number of resolutions we can offer in this instance – please contact our Customer Services team if you need support in resolving an issue with an order placed or paid for in full before this date as soon as possible.
This is a common problem, we recommend either snuggling up to them, or if this isn’t appropriate, having at least two armchairs per household.
Maker&Son was purchased from Sussex-based founders in August 2022 and is now a independently owned and operated business who continue to work in partnership with the original family-run workshop in Derbyshire to produce and sell ‘the world’s most comfortable sofas’.
Our brand mission remains unchanged as we continue to share with the world our passion for natural, incredibly comfortable and beautiful furniture designed to last a lifetime.
Yes. For sales within the EU and Ireland and ROW, please speak to our UK team who will be able to assist. Outside of the UK and Europe, we also work with carefully selected license partners in the Australia and the USA. Our products continue to be made of the same natural materials and lovingly handcrafted to give you a lifetime of comfort, wherever you are.
Maker&Son Australia are another longstanding workshop who use traditional techniques to handcraft their furniture. They use the same specification for each design using natural materials sustainably sourced locally to them. They’re a very friendly bunch, so please do get in touch with them if they are local to you.
We love answering any questions you may have so please feel free to call or message us at any time.
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