ABOUT THIS SOFA
HANDMADE LOCALLY WITH LOVE
MACHINE WASHABLE COVERS
FEATHER AND DOWN CUSHIONS
sustainably SOURCED MATERIALS
100% LINEN FABRICS
EASY CHANGE COVERS
SKIRT & LEG
At Maker&Son, we put customers at the very heart of what we do. We strive to make our customers feel comfortable and pride ourselves on our premium products, excellent service, and friendly, genuine support. The measure of our success is customer satisfaction, and we are incredibly grateful to those who take the time to review their experiences with us.
For smaller or lightweight items, Maker&Son delivers via our chosen third-party carrier DHL. Our courier will send parcel tracking and delivery information directly to your phone if you provide your mobile number.
Parcel items are delivered Monday to Friday and generally take 1-3 working days to reach you once dispatched from our warehouse.
Your order will be delivered to your door within 24 hours of dispatch. You'll get a text and email the evening before to let you know it's due for arrival the next day. You'll have the option to reschedule for a different date or leave it with your favourite neighbour.
All our orders are dispatched based on next-day delivery. For orders placed before 1 pm, they will be delivered within two working days, and for orders placed after 1 p
We are very proud of the feedback we get from our customers when they receive their furniture and home accessories. However, we recognise that sometimes people change their mind. Therefore, once your item has arrived, and it’s in perfect condition, but you have simply decided that it is not for you, just let us know within 14 days, and we will arrange to pick it up. Assuming we receive it back in the same condition it was delivered, we will refund the cost of your item; please note, we are unable to refund the original delivery or return cost.
Simply contact us within 14 days of receiving your order, and we'll let you know how to return it or arrange for a collection. Once it gets back to us, we'll refund you.
At Maker & Son, the dream is simple, to create the most incredibly comfortable furniture in the world. We are a proud family business that designs, and hand makes luxury sofas, armchairs, and beds that bring families together. All our pieces are handmade in England using entirely natural materials. That means sustainably sourced solid hardwood for the frames, guaranteed for 30 years, and ethically sourced feather and down for our cushions. From our handmade sprung base to wool padding, jute webbing, and individually coiled springs, every detail reflects our commitment to your comfort.
By selling directly to our customers, we can make our products with infinitely better materials and overall quality sourced from our community of local manufacturers in each country that we operate within.
At the heart of our range is our commitment to customers' comfort and ease of lifestyle. Our upholstered furniture comes with the convenience of loose covers that are easy to clean and lengthen the piece's life. We are happy to make covers in any suitable upholstery fabric that you would like to use.
Staingard protection offers exceptional care for your upholstered furniture. If you spill anything on your furniture, their team will personally come to your home and professionally clean or repair your sofa or armchair at no extra cost. Please note, this insurance only covers unintended and unexpected damage caused by a sudden and unforeseen event. The insurance does not provide cover for an accumulation or build up over a period of time, however it does cover:
Staingard is available to all UK postcodes, including Northern Ireland, the Channel Islands and the Isle of Man.
We are happy to provide more detail, just give us a call or send an email to email@example.com