At Maker&Son, we put customers at the very heart of what we do. We strive to make our customers feel comfortable and pride ourselves on our premium products, excellent service, and friendly, genuine support. The measure of our success is customer satisfaction, and we are incredibly grateful to those who take the time to review their experiences with us.

We offer two delivery options depending on the products you’re purchasing. At checkout, when ordering online, certain items will appear with either or both of the available options. This will depend on the type of item you are purchasing and whether they are part of a special offer or discounted. Details of these services are listed below.

White Glove Service:

We are proud of our white glove delivery service and its 5-star customer satisfaction rating. Your delivery experience is important to us, and so to make sure your experience is the best it can be, our dedicated team will be in touch with you directly to confirm all of the necessary details. They will check your preferred delivery address and organise a suitable delivery time frame. When you place your order, we'll ask you about any specific requirements and access issues to ensure the process runs as smoothly as possible. We'll then confirm your delivery cost and upon arrival, we will unwrap and assemble your handmade piece in the room of your choice. Our team will also provide you with all the care information that you need to keep your furniture in the best condition and will steam and upholstered items. The delivery team will take away any packaging with them to be recycled.

Quick Delivery Service:

At Maker & Son, the dream is simple, to create the most incredibly comfortable furniture in the world. We are a proud family business that designs, and hand makes luxury sofas, armchairs, and beds that bring families together. All our pieces are handmade in England using entirely natural materials. That means sustainably sourced solid hardwood for the frames, guaranteed for 30 years, and ethically sourced feather and down for our cushions. From our handmade sprung base to wool padding, jute webbing, and individually coiled springs, every detail reflects our commitment to your comfort.

By selling directly to our customers, we can make our products with infinitely better materials and overall quality sourced from our community of local manufacturers in each country that we operate within.

At the heart of our range is our commitment to customers' comfort and ease of lifestyle. Our upholstered furniture comes with the convenience of loose covers that are easy to clean and lengthen the piece's life. We are happy to make covers in any suitable upholstery fabric that you would like to use.