Delivery, Returns and Guarantees

Delivery

We offer a ‘white glove’ delivery service.

Our delivery partner Perfect Group will bring your furniture to your home, carefully carry it to the appropriate room,  carry out any assembly required, remove any packaging and take it away for you.

We charge a standard delivery fee of £150 for customers within mainland UK. If you are based in Ireland we charge £200.

When you place your order, we’ll ask you about any specific requirements for delivery and any access issues. We’ll then confirm your delivery cost.

If you would like your old furniture taken away at the same time, please let us know when you order and we can provide a quote for this.

Returns


We are very proud of the feedback we get from our customers when they receive their furniture – our customers do seem to genuinely love what we do and we really enjoy hearing what a difference their furniture has made to their homes and family life.


However, we recognise that sometimes people change their minds, and that furniture like ours is a significant investment.  


For our standard pieces:

If once your furniture has arrived, it is in perfect condition but you have simply decided that it is not for you, just let us know within 48 hours and will arrange to pick it up. Assuming we receive it back in the same condition it was delivered, we will refund the cost of your furniture; please note, we are unable to refund the original delivery cost.


For bespoke pieces:

Please bear in mind when ordering bespoke that you will not be able to return any items ordered unless they are faulty in some way.


In the unlikely event that your furniture arrives damaged or not as ordered, simply inform the delivery driver that you are not happy to accept the order. They will notify us of the problem and we will be in touch immediately to rectify the issue.


Guarantees

We want our customers to continue loving their furniture for years. We make our furniture to last a lifetime, that’s why our hardwood frames are guaranteed for 30 years. For our full product warranty information, click here for our Terms and Conditions.