Schedule a Home Visit: 0800 024 6100

Coronavirus FAQs and Updates

updated 2 November 2020

For the entire Maker&Son family, our priority is safeguarding the health of our employees, partners and customers across the UK, Australia, New Zealand and the US. We're working hard to ensure that any interaction with Maker&Son continues to be safe whilst maintaining an efficient, personal service for our customers.

If you'd like to learn more about the precautions we are taking, as well as Frequently Asked Questions, please continue to read below.

 

Our Service

We are a family business, and we remain committed to building and delivering beautiful pieces to last a lifetime. Our manufacturing workshops are continuing to make our handcrafted furniture and we are scheduling deliveries to hundreds of customers each week.

In response to the latest government guidelines, we have had to temporarily close our Pop-Up Showroom in Sussex. However, we are happy to say we are still taking orders, and thanks to our Maker&Son Now service, there are many pieces of furniture that are still available for delivery before Christmas.

  

Contacting Us

(UK) enquiries@makerandson.com  +44 800 024 6100

(AUS/NZ) hello@makerandson.com AUS. 1800 595 468  NZ. 0800-695-468

(USA) enquiries@makerandson.com    (929) 277 0195

We are doing our very best to reduce any risks of spreading Coronavirus, keeping our team and our customers safe.

Please stay safe and well, and thank you for your continued support.

 

Alex Willcock and Felix Conran

Founders

 

 

FREQUENTLY ASKED QUESTIONS 

Q: CAN I STILL PLACE AN ORDER?

Yes, you may. Our Sales, Customer Service and Production teams continue to receive and process new orders. Currently our lead times to delivery are 8-12 weeks for standard furniture, and 12-14 weeks for bespoke orders. However, our very popular Maker&Son Now service on our website has furniture available in as little as 2 week.

 

Q: HOW CAN I CONTACT YOU? 

Our teams can be reached by email, phone, Whatsapp, Facebook Messenger, Instagram private messaging, as well as the Chat feature on our websites. Here are the quickest ways to contact us:

(UK) enquiries@makerandson.com  +44 800 024 6100
(AUS/NZ) hello@makerandson.com +61 (0) 452 549 307
(USA) NYC@makerandson.com    (917) 522 4990

 

Q: ARE YOUR SHOWROOMS OPEN? 

Unfortunately, our Pop-Up Showroom in Sussex is closed to visitors at the moment. However, we are happy to schedule virtual visits, and can walk and talk with you (via FaceTime, Zoom, WhatsApp or other) around our Showroom, as well as Kemps House. We have the most loved pieces of our Song and Hero ranges available, and can show you our fabric and colour ranges. We can talk about your space and discuss measurements to help us create and send some floor plans as well.

 

Q: CAN I BOOK A VISIT WITH A MOBILE SHOWROOM?

Whilst our consultants will not be able to enter your home, we are still able to safely arrange a visit from one of our lovely mobile showrooms which allow us to  bring you the experience of our furniture outside of your home or at a location in your neighbourhood that is convenient. 

 

We continue to offer this service safely and responsibly, ensuring that all government guidelines are closely adhered to, and that our teams and customers are safe and socially distanced. We can simply open the van doors for you, and then leave you to sink into one of our armchairs and relax. 

 

We are taking our precautions very seriously, and we are observing all social distancing and hygiene guidelines. All surfaces are thoroughly cleaned before and after every visit, extra attention is given where needed, and all loose covers are changed in between visits. Every van is fitted with hand sanitiser and our teams wear appropriate PPE, and will keep a minimum of 2 metres distance at all times. Our consultants will discuss all guidelines with you ahead of a visit, and will keep the timing of a visit as brief as possible.

 

For so many, our home visits are essential to the planning of a new space. The ability to see colours, touch the fabrics and just sink into Maker&Son comfort really helps to understand why physical comfort is so very important to mental well-being.

 

If you’d like to understand more about the detail of our Mobile Showrooms and our home visits, please do get in touch.

 

Q: IF I PLACE AN ORDER, HOW LONG WILL IT TAKE UNTIL DELIVERY?

We have carefully selected and pre-ordered some of our most popular pieces in favourite fabrics and colours that you can have in your home in as little as two weeks. Please check the Maker&Son Now tab on our website or contact us on enquiries@makerandson.com to see which pieces are available.

   

Q: IF I’VE ALREADY PLACE AN ORDER, HOW CAN I BE SURE IT WILL ARRIVE AS PLANNED?

We are committed to delivering as planned, and will communicate at every stage of the production process, to keep you informed of progress. You are always welcome to reach out to us, via enquiries@makerandson.com, or directly with your Sales Consultant. We are happy to hear from you and we understand how important it is to make your home as comfy and cosy as possible right now.  We will together with you to get your furniture into your home as soon as possible in these difficult times.

  

Q: WHAT IF I’M SELF-ISOLATING, HOW CAN I BE SURE MY FURNITURE WILL ARRIVE AS PLANNED?

We continue to provide our ‘White Glove’ full service delivery, including set-up and assembly in the room of your choice, and removal of all packaging. However, if you’re self-isolating and cannot welcome us into your home then contact us, and we’ll be happy to make arrangements for storage, free of charge, until you’re accepting visitors again. 

 

PRECAUTIONS WE ARE TAKING DURING THIS TIME 

Our delivery teams put health and safety first. All teams will wash hands and/or use hand sanitiser before any visit or delivery. They carry sanitising wipes for use on all shared surfaces, as well as wearing clean gloves in customers’ homes. We are happy to discuss any concerns that you have, and adapt accordingly.

Our teams remain highly committed, and are working appropriately socially distanced, from home or in small groups in their family-owned workshops. We are all as connected as ever, and continue to work together to process, produce and deliver as planned. If and when our colleagues need to self-isolate, we stay in touch to keep everyone’s spirits up while we continue doing what we love.

  

 "We're from a big family and we wanted to create furniture for our home that would be as comfy as nestling into a bed of pillows and still cope with the practicalities of everyday life… no matter what life throws at us”

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