Information About Us
This Site is owned and operated by Maker&Son, a limited company registered in England under company number 11208283. Our registered address is Kemps House, London Road, Balcombe, Haywards Heath, RH17 6JH and Our VAT number is 288 8974 11.
What Are Cookies?
A ‘Cookie’ is a small file of letters and numbers that We store on your browser or the hard drive of your computer when you visit certain parts of Our Site or use certain features on Our Site. Cookies contain information that is transferred to your computer's hard drive.
Cookies do lots of different jobs, like helping Us understand how Our platform is being used, letting you navigate between pages efficiently, remembering your preferences and generally improving your journey by making the browsing experience easier. Cookies can also help ensure information and advertising you see online is more relevant to you and your interests.
The law on Cookies (‘Cookie Law’) can be found in the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation ("GDPR").
By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on Our Site for the purpose of data analysis of website usage as well as advertising services. For more details, please refer to Section 4.2 below.
All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
Strictly necessary Cookies. These are Cookies that are required for the operation of Our Site. They include, for example, Cookies that enable you to log into secure areas of Our Site, use a shopping cart or make use of e-billing services.
Analytical or performance Cookies. These allow Us to recognise and count the number of visitors and to see how visitors move around Our Site when they are using it. This helps Us to improve the way Our Site works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies. These are used to recognise you when you return to Our Site. This enables Us to personalise Our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting Cookies. These Cookies record your visit to Our Site, the pages you have visited and the links you have followed. We will use this information to make Our Site and the advertising displayed on it more relevant to you and your interests. We may also share this information with third parties for this purpose.
These Cookies may be:
Persistent Cookies which are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site; or
Session Cookies, which are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
Except for essential Cookies, all Cookies will expire after 5 years.
The Cookies Our Site Uses
FIRST PARTY COOKIES
The following first party Cookies may be placed on your computer or device:
Strictly necessary Cookies:
cart-sig: this Cookie is used in connection with the checkout process, allowing you to buy from Us online. This Cookie expires after 2 weeks.
secure_customer_sig: this Cookie is used in connection with customer login and expires after 17 years.
_orig_referrer: is a Cookie used in connection with the shopping cart on Our Site, allowing you to add items to your basket. It expires after 2 weeks.
cart_currency: this Cookie is necessary for the secure checkout and payment on Our Site. It expires after 2 weeks.
shopify_pay_redirect: is a Cookie We place on Our Site which is necessary for the secure checkout and payment function. It expires after 1 hour.
zb_test_cookie: determines whether the browser accepts Cookies. This is a session Cookie.
Analytical and Performance Cookies:
_landing_page: which allows Us to track, report and analyse the activity on Our landing page. These Cookies expire after 2 weeks.
_shopify_y and; _y and; _s and; _shopify_s and; _shopify_fs: which are Cookies We place on Our Site, in order to use shopify’s analytics suite. The expiry date of these Cookies vary, but all expire within 2 years.
shopify_sa_t and; _shopify_sa_p: which are Cookies We place on Our Site in order to use shopify’s analytics suite concerning marketing and referrals. These Cookies are session Cookies.
_ga and; _gid and; _gat and; _gat_UA: are Cookies We put on Our Site which allows Us to use Google Universal Analytics. The expiry date of these Cookies vary, but all expire within 2 years.
_shg_session_id: is a Cookie that tracks the individual sessions on Our Site, allowing the website to compile statistical data from multiple visits. This data can be used for marketing purposes. These Cookies are session Cookies.
_shg_user_id: this Cookie collects data on visitor behaviour from multiple websites, helping Us to present relevant advertisements to you. This Cookie also allows Our Site to limit the amount of times you are shown the same advertisement. This Cookie expires after 5 years.
_ZB_ADMIN_LAST_URL_: this Cookie is used to determine when the visitor last visited the different subpages on the website. This is a session Cookie.
_ZB_STATIC_DR_location: stores data on the location of a particular user. This is a session Cookie.
_ZB_STATIC_widgetsUpdateTime: is a Cookie which contains a timestamp for when the Zotabox widget has been updated. This Cookie expires after 1 year.
_ZB_STATIC_DR_MF_lastTime: is a Cookie which allows Us to see when the last time you visited Our Site was. This Cookie last 1 year.
_ZB_STATIC_DR_firstTimeVisit: This Cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. This Cookie expires after 1 year.
_ZB_STATIC_DR_MF_currentSessionTimeVisit: stores data on the time spent on the website and its sub-pages during the current session. This is a session Cookie.
_ZB_STATS_IMPRESSION (x3): are used by Zotabox widget to determine the correct format of their widget. These are all session Cookies.
_cfduid and; _tawkuuid; and TwakConnectionTime: which are Cookies allowing Us to utilise Taw.to, Our Live Chat service. These Cookies allow Our chat function to run efficiently, including allowing Us to remember the end user, so that past conversation can be identified and Our services can be improved. The expiry date of these Cookies vary, but they all expire within 6 months.
_fbp: is a Cookie We install on Our Site to help Us deliver Our advertising to people when they are on Facebook or a digital platform powered by Facebook. This Cookie expires after 3 months.
Unclassified Cookies are Cookies that We are in the process of classifying. We are also in the process of determining some of the providers of these Cookies.
_ZB_STATIC_DR_MF_currentSessionEnable: is a Cookie provided by Zotabox. This is a session Cookie.
ba-pr-id: is a Cookie which expires after 1 year.
THIRD PARTY COOKIES
Paypal, who install strictly necessary Cookies on Our Site which relate to payment transactions and payment services;
Facebook, whose Cookies are used for the purposes of advertising, including targeted advertising;
Tawk, who is Our provided of Our online Live Chat, and whose Cookies are placed on Our Site to enable this function;
Shopify, the platform We use to power Our online store, who install Cookies relating to the functioning of Our Site. We also use Shopify’s Analytical Suite, for which We install both first party and third party Cookies;
Google Analytics, which We use to analyse the use of this Site. We also use a number of Google Analytics Advertising Features. Cookies relating to these purposes may be a combination of first party Cookies and third party Cookies. Visitors can opt out of the Google Analytics Advertising Features through Ads Settings, Ad Settings for mobile apps or any other available means (for example, the NAI's consumer opt out). You can find Google Analytics' for the web here: https://tools.google.com/dlpage/gaoptout/
Zotabox, who provide Us with plugins for Our ‘Contact Us’ form and booking system. These allow you to submit a request or enquiry. First party and second party Cookies are placed on Our Site to handle and display Zotabox tools properly, and for Zotabox tool tracking.
Consent and Control
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. Please note, if you disable Cookies in your internet browser, certain features of Our Site may not function fully or as intended.
Instructions For Controlling Cookies
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist.
Safari (iOS): https://support.apple.com/en-gb/HT201265
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device's documentation for manufacturers' own browsers)
CORONAVIRUS: IMPACT TO PRODUCTION & DELIVERY
We are regretfully putting a temporary hold on production and deliveries of our furniture in the UK.
We are delighted to say we are still receiving orders, but would like to let you know that our lead time is likely to be between 8-12 weeks.
We are a family business, and we remain committed to building and delivering beautiful pieces to last a lifetime.
Alex Willcock & Felix Conran