Our Furniture Items

 

1. Right to cancel

1.1  You have the right to cancel this contract within 14 days without giving any reason.

 

 
1.2  The cancellation period will expire after 14 days from the day of the conclusion of the contract OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical pos- session of the last good OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece OR on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. To exercise the right to cancel, you must inform us Maker&Son Limited, a company registered in England and Wales under company number: 11208283. Our registered office is at: Kemps House, London Road, Balcombe, RH17 6JH of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email. You may use the attached model cancellation form, but it is not obligatory.You can also contact our Sales Fulfilment Team or your Sales Consultant to express in writing your wish to cancel your contract and order. You can contact us on enquiries@makerandson.com

 

 
1.3  You can also contact our Sales Fulfilment Team or your Sales Consultant to express in writing your wish to cancel your contract and order. You can contact us on enquiries@makerandson.com

 
1.4  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

 

2. Effects of cancellation

 

2.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
 

 

2.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 
2.3 We will make the reimbursement without undue delay, and not later than:

• 2.3.1     14 days after the day we receive back from you any goods supplied; or
  
  
• 2.3.2     (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  
  
• 2.3.3     if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 

2.4  We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

 
2.5  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 
2.6  If you have received goods:

• 2.6.1    we will collect the goods OR you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  
  
  
• 2.6.2   All items to be returned must be unused, in fully resalable condition and in their original packaging. If the item has not been returned in fully saleable condition. We reserve the right to refuse a refund on the item.
  
  

  We make every effort to sell products at the highest quality and in perfect condition. If, however, in the unlikely situation, you receive a faulty or damaged product, please get in touch with our customer service team, who will help with an exchange or a full refund. 

2.7  If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

Click here to open Model Cancellation form.

 

 

 

Our Small Items

 

3. Effects of cancellation: Small Items (home accessories including throws and cushions)

 

3.1 If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery.

 

3.2 We will make the reimbursement without undue delay, and not later than:

 

• 3.3.1     14 days after the day we receive back from you any goods supplied; or
  
  
• 3.3.2     (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  
  
• 3.3.3     If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.                              

• 3.3.4    All items to be returned must be unused, in fully resalable condition and their original packaging. If the item has not been returned in fully saleable condition.

• 3.3.5    We reserve the right to refuse a refund on the item. We make every effort to sell products at the highest quality and in perfect condition. If, however, in the unlikely situation, you receive a faulty or damaged product. Please get in touch with our customer service team, who will help with an exchange or a full refund. 

3.4  We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 

 

3.5  We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

3.6  If you have received goods:

 

• 2.6.1   you shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  
  
• 2.6.2    you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3.7  If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.